SetupHero

Legal

Disclaimer

Last Updated: August 2026

The information provided on this website is for general informational purposes only. By accessing or using this website, you acknowledge and agree to the terms of this Disclaimer.

1. Private Company – Not a Government Agency

SetupHero is a privately owned and operated company. We are not a government agency, government department, regulatory authority, or official representative of the Malaysian Government.

We are not affiliated with, endorsed by, sponsored by, or acting on behalf of any Malaysian government authority unless expressly stated otherwise.

References on this website to government authorities, regulatory bodies, financial institutions, or other organisations are provided solely to explain the processes, requirements, and services associated with establishing and operating a business in Malaysia.

These organisations may include, but are not limited to:

  • Companies Commission of Malaysia (SSM)
  • Labuan Financial Services Authority (Labuan FSA / LFSA)
  • Inland Revenue Board of Malaysia (LHDN)
  • Immigration Department of Malaysia
  • Malaysia Digital Economy Corporation (MDEC)
  • Malaysian banks and financial institutions
  • Other government departments, regulators, licensing bodies, and third-party service providers

Their names, trademarks, and logos remain the property of their respective owners. Their inclusion or mention on this website does not imply endorsement, partnership, or government affiliation unless explicitly stated.

2. Professional Service Provider

SetupHero provides private professional assistance relating to services such as company incorporation, corporate administration, company secretarial services, accounting and tax coordination, business setup, immigration support, banking assistance, and related advisory or administrative services.

Where a regulated, licensed, registered, or third-party professional is required to perform a particular service, that service may be provided or facilitated through appropriately qualified professionals, registered agents, licensed service providers, or other authorised third parties.

3. No Guarantee of Government Approval

SetupHero can assist clients with preparing, coordinating, and submitting applications and documentation; however, all government, regulatory, immigration, licensing, banking, and other third-party approvals remain entirely at the discretion of the relevant authority or institution.

We cannot guarantee:

  • Company name approval
  • Company incorporation approval
  • Business licence approval
  • Employment Pass or visa approval
  • Immigration approval
  • Bank account approval
  • Financing or credit approval
  • Tax treatment or tax status
  • Regulatory or licensing approval
  • Processing or approval within a specific timeframe

Government authorities, banks, regulators, and other third parties may request additional documentation, conduct additional due diligence, reject an application, or change their requirements at any time.

4. Processing Times

Any processing times or estimated completion periods shown on this website are estimates based on typical circumstances and previous experience.

Actual processing times may vary depending on government authorities, regulatory agencies, banks, immigration departments, documentation requirements, public holidays, compliance checks, client responsiveness, and other circumstances outside our control.

References such as β€œ48 hours,” β€œ1–2 weeks,” or other estimated timelines should therefore not be interpreted as guarantees.

5. Government and Third-Party Fees

Unless specifically stated otherwise, fees charged by SetupHero are professional service fees for assisting with and managing the relevant service.

Government filing fees, regulatory fees, licence fees, immigration charges, banking charges, taxes, duties, deposits, professional fees, courier charges, translation costs, and other third-party expenses may apply separately.

All applicable costs will depend on the service selected and the client's individual circumstances.

6. No Legal, Tax, Investment, or Financial Advice

Information provided through this website, including information relating to company structures, taxation, residency, immigration, banking, asset protection, or international business, is intended for general informational purposes.

It should not be considered a substitute for personalised:

  • Legal advice
  • Tax advice
  • Accounting advice
  • Immigration advice
  • Investment advice
  • Financial advice

Laws, tax rules, regulations, and government policies may change, and their application can vary depending on individual circumstances.

Clients should obtain advice from suitably qualified professionals before making significant legal, tax, financial, immigration, or investment decisions.

7. Tax Information

Any tax rates, tax benefits, exemptions, incentives, or examples mentioned on this website are provided for general informational purposes only.

Eligibility for a particular tax treatment depends on several factors, including the company's activities, management and control, tax residency, substance, source of income, applicable legislation, treaties, regulatory requirements, and the individual circumstances of the client.

SetupHero does not guarantee that establishing a particular company structure will result in a specific tax rate or tax outcome.

8. Banking Assistance

Where SetupHero provides assistance with opening a corporate or personal bank account, our role is limited to assisting with documentation, introductions, preparation, coordination, and the application process where applicable.

The final decision to approve or reject a bank account application is made solely by the relevant financial institution.

SetupHero is not a bank and does not control the bank's compliance procedures, eligibility criteria, account-opening timelines, or final decisions.

9. Immigration and Visa Services

Where immigration, residency, Employment Pass, visa, or work permit assistance is provided, SetupHero may assist with application preparation, documentation, coordination, and submission.

The relevant immigration or governmental authority retains complete discretion over all immigration decisions.

No statement on this website should be interpreted as a guarantee that a visa, residency permit, Employment Pass, work permit, or other immigration status will be granted.

10. Accuracy of Information

We make reasonable efforts to ensure that information published on this website is accurate and current. However, government procedures, legislation, regulations, tax rules, immigration requirements, banking policies, fees, and eligibility criteria may change without notice.

SetupHero does not warrant that all information on this website will always be complete, accurate, or current.

Visitors should contact our team to confirm current requirements before relying on information published on this website.

11. Third-Party Websites and Services

This website may contain references or links to third-party websites, government portals, banks, professional service providers, or other organisations.

SetupHero does not control these third-party websites or services and is not responsible for their content, availability, privacy practices, policies, decisions, or actions.

Accessing third-party websites is undertaken at the user's own discretion.

12. Limitation of Liability

To the fullest extent permitted by applicable law, SetupHero shall not be liable for any direct or indirect loss resulting from reliance upon information contained on this website or decisions made by government agencies, regulators, banks, immigration authorities, licensing bodies, or other third parties.

Nothing in this Disclaimer excludes or limits any liability that cannot lawfully be excluded or limited.

13. Changes to This Disclaimer

We may amend or update this Disclaimer periodically to reflect changes to our services, applicable laws, regulations, or business practices.

The latest version will be published on this page together with the updated revision date.

14. Contact Us

If you have any questions about this Disclaimer or require clarification regarding our services, please contact SetupHero through the contact details provided on this website.

Important Notice

SetupHero is a private company and is not part of, affiliated with, or operated by the Malaysian Government. We provide professional business setup and related support services. Government and regulatory approvals are determined exclusively by the relevant authorities.

Disclaimer: SetupHero is a private company and is not a Malaysian government agency. We are not affiliated with or endorsed by the Malaysian Government. Government, regulatory, banking, immigration, and licensing decisions are made solely by the relevant authorities and institutions.

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